PRIVACY POLICY
Last updated: October 15, 2026
Richelieu Hardware Ltd. values and respects your privacy. This is the privacy policy (“Policy”) of Richelieu Hardware Ltd. and/or its subsidiaries or other entities under its direct or indirect control (individually or collectively designated herein as “Richelieu“). This Policy describe how we collect, use and disclosure information we collect from you through our website (the “Site”).
Your use of the Site indicates that you have read and accept our privacy practices, as outlined in this Policy. If you do not agree to the terms of this Policy, please do not use the Site. Please note that your use of the Site is also subject to a Terms of Use also posted on the Site.
COLLECT AND USE OF INFORMATION
Information Gathered. Richelieu collects certain anonymous information regarding the usage of the Site. This information is not associated with you as an individual, by itself or in combination with other information. This information is gathered to improve the performance of the Site and to help us determine which features and services are most important to visitors. The anonymous information collected by the Site may include information such as the type of browser you are using, the Website’s pages viewed, your IP address and the length of the visit to the Website.
You may also be asked to provide includes any information that identifies you as an individual such as your name, personal address, telephone number and email address (“Personal Information”) on the Site. Personal Information can be gathered when you fill out and send feedback forms or send e-mails to Richelieu or when you register for the press release and publication list and/or when you communicate with us by means of the “Contact Us” tool. By providing Personal Information to Richelieu, you are consenting to its collection, use and disclosure in accordance with this Policy. Personal Information is only collected on the Site when you voluntarily submit Personal Information to us.
Richelieu may use Personal Information for the purpose of:
- process requests, and to keep you informed about your request status,
- deliver to you by email or by post press releases and publication,
- respond to your inquiries,
- notify you of products or special offers that may be of interest to you,
- enforce the Website’s terms of use, and
- prevent potentially prohibited or illegal activities for security purposes.
Richelieu may share your Personal Information in the following situations:
- with site providers to monitor and analyze the use of our Site, to contact you.
- in connection with, or during negotiations of, any merger, sale of Richelieu assets, financing, or acquisition of all or a portion of our business to another company.
- with our affiliates, in which case we will require those affiliates to honour this Policy. Affiliates include parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with Richelieu.
- with our business partners to offer you certain products, services or promotions.
- when you share Personal Information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
- we may disclose your Personal Information for any other purpose with your consent.
If you prefer that we not provide such information, please let us know by using the appropriate opt-out method described below. Richelieu offer you a number of ways to refuse to receive additional information from us or to ask us to provide your Personal Information to our partners. We will offer you these choices at the time you provide us with your information. If you do not wish to continue receiving our newsletters or electronic bulletins, you may opt-out of receiving these communications by replying “unsubscribe” in the subject line of the e-mail.
TRANSFER OF INFORMATION
Your information is processed at Richelieu’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. Your consent to this Policy followed by your submission of such information represents your agreement to that transfer. Richelieu will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other Personal Information. We make a sincere effort to respond to all requests to update or correct personal information. If you have reasons to believe that Richelieu does not have your current personal information, please provide us with an update by using one of our available communication channels.
COOKIES
Cookies are small bits of data that are deposited on a user’s hard drive. Cookies allow users to store their password and other user information without having to constantly re-enter this data. Richelieu may use cookies from time to time. Richelieu may use cookies to personalize the support section of the Site, or to better serve you in the future. You may refuse cookies at any time by modifying the cookie settings in your browser. Refusal of cookies may affect your ability to use some of the functionalities incorporated into the Site.
SECURITY
Richelieu takes reasonable measures to protect information from unauthorized access, collection, use, disclosure, copying, modification or disposal in a manner commensurate with its sensitivity, value and criticality. Such measures include data privacy and security measures including the use of various hardware and software. In addition, Richelieu employs generally accepted information security techniques, such as firewalls and access control procedures and deploys organizational (e.g. information is available to other persons only on a need to know basis), and technological measures (e.g. computer passwords), as well as employee training to protect Personal Information against loss and unauthorized access. While Richelieu puts in place reasonable precautions to protect Personal Information, we cannot guarantee at all times the security of such information. No method of transmitting or storing data is completely secure, particularly with regard to Internet applications.
CHILDREN
This Site is designed for and intended for use by adults. If you are under 18, you may use the Site only with involvement of a parent or guardian. If you are a parent or legal guardian, you must monitor and supervise the use of the Site by children, minors and others under your care. You agree to be responsible for their use of the Site.
LINKS TO OTHER WEBSITES
Richelieu’s Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s website. When you submit information to one of these third-party links, you may be submitting the information to both Richelieu and its business partners. Under no circumstances may Richelieu be held responsible for the privacy practices of these business partners. We strongly advise you to review the privacy policy of every site you visit. Richelieu has no control over the content, privacy policies or practices of third-party services or Websites and assumes no liability in this regard.
OTHER PRIVACY CONSIDERATIONS
Please remember that information you submit in a discussion group or forum may be deemed public information and may not be treated as confidential. There is a risk in such communication venues that any information provided will be collected and used by others. It is therefore important that you protect yourself against unauthorized access to your password and your computer. Be sure to always sign off.
MODIFICATION TO THIS PRIVACY POLICY
Richelieu reserves the rights to modify this Policy, along with related procedures, at any time without prior notice. Modifications to the Policy will be posted on the Site and will become effective on the day that they are posted. Your use of the Site following any such change constitutes your agreement to be bound by this Policy, as modified, changed or amended. For this reason, we encourage you to review this Policy whenever you use the Site, especially when you provide any Personal Information.
CONTACT US
If you have any questions about this Privacy Policy, you can contact us by visiting this page on our website: www.richelieu.com/ca/en/contact or by phone number: 1 800 361-6000 (CAN) / 1 800 619-5446 (USA)